We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
We would not be able to accept a product if it shows sign of being tampered with by you.
We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.
In case you are not satisfied with clothing product or it does not fit you well, please feel free to ask for a replacement. The Process of Return would remain the same.
What to do if I want Replacement/Refund?
Please follow these steps to claim Replacement/Refund without any hiccups
Give us a call on or drop an email at firstname.lastname@example.org within 7 Days from Date of delivery.
Register your complaint with customer service team.
Please pack the product back in its packing and mention the following details
* Order Number generated at the time of order Placement.
* Reason for Return: Please choose a reason from the below mentioned list
Incorrect Product Delivered
Others- If others then please specify (Please mention the reason in Hindi /English only)
* Your full Contact Details: Your name, address, phone number and email address.
*Picture of Damaged Product: Needed only if you are returning a Damaged Piece
You have to return it to the following Address:
Flat No-406, Block A , Gaur Global Village,Crossings Republik, Ghaziabad, Uttar Pradesh-201016.
If you got a pickup scheduled, then keep your package ready.
Do you provide a pick up from the doorstep in case I want to return a product?
Yes we will provide a PICKUP to return your product.
Defective/ Damaged Product
In case you have received a defective/ damaged product, please report it to our customer care please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to email@example.com
What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product.
What are the time lines provided for the Replacement/Refund.
Once we have received your product back, it would be sent for a Quality check to our team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business working days after our team has certified the refund.
What is the Payment Mode for Refund?
It would remain the same as paid by you to www.pictureperfectcollection.com while placing an order. If you paid online, then it will be returned online, if you paid by Cash on Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product or transfer through NEFT/RTGS.
Please Note :
If You return the product and ask for refund we would deduct Our Courier Charge of INR 190 from our total Refund Amount .
In case of replacement of product it will be 100% exchange .(No deduction from the total amount)
Only the Product amount would be refunded as we do not refund the shipping charges paid by you.
Cancellation Policy :
You can cancel your order before the product has been shipped. Your entire order amount (if paid) will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped.Please check Return Policy.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund (if paid). You will be notified of the same by email.
Mode Of Refund
The money will be refunded back to your bank account by NEFT/RTGS .
The money transferred back to the source of transaction, it may take up to 10-15 business days for the respective banks to process the refund.