The specific product/model is out of Stock.
The order could not be shipped within the specified timeline.
On customers request
The shipping address is not serviceable.
Any other reason beyond the control of www.pictureperfectcollection.com .
The orders may be cancelled post shipment and delivery due to any of the following reasons:
Established defect in the product which the seller is not able to either replace or repair.
Correct product could not be delivered.
Customer refused to take the delivery.
Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
Ensure that the product is in seller warranty.
Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
The refund shall be processed only after the product is shipped back and received by us.
Customer need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
The return courier awb/tracking number not intimated to www.pictureperfectcollection.com customer support team is not eligible for refund.
The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
Any charges levied as tax is not eligible for refund.
Please connect with our customer care via email or call.
The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
Ensure to collect the return address from www.pictureperfectcollection.com customer care.
Pack the product properly and label the product with the order number, return address and your address.
Follow the instructions of customer care carefully for packaging and returning the product using courier services.
Ensure that the awb / tracking number is shared with www.pictureperfectcollection.com customer care.
The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handling it over to courier.
A refund can be refused if the following conditions are met.
The product is completely unusable or with scratches or incomplete as per the seller claims from the customer.
The product is returned beyond the required return date or you have not informed us about the concern within 48 hours of receipt of cloths.
The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
- Working Days are Monday to Friday excluding holidays ( Timings 9.00AM to 6.00 PM)
- On Refund of order, you are entitled to receive refund after deducting Courier Charge INR 190 www.pictureperfectcollection.com’s will arrange for pick up of product.
- Shopping at www.pictureperfectcollection.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
- You can check the status of your refund in Your Account on the order's summary page.
- Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
- Refund Cheque will be issued in the billing name unless otherwise advised by customers.
- In case the refund Cheque is lost by customer, Cheque will be reissued in 15 days on the receipt of affidavit.
- In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
- If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.
- Contact No Customer Care : 91-8552042008 / 9873019127 / 9643852101.